Saturday, April 10, 2010

Dell PowerEdge: Intel Nehalem Processor cause Blue Screen: STOP 0x00000101

When 11th Gen Dell PowerEdge Server being introduce to the market, it face a lot of challenge from other manufacturer that make customer have concern about part quality and server stability.

One of that challenge is Intel Nehalem series processor can cause blue screen "STOP 0x00000101 - Clock_watchdog_timeout" when you activate Hyper-V from Windows Server 2008 R2.

Two months back, I have customer called in not only scolding me like hell but would like to know why Dell server always cause blue screen, and not stable as what its described from Sales person.

You can see the below information from Event Viewer:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.274.10

Locale ID: 1033

Additional information about the problem:

BCCode: 101

BCP1: 000000000000000D

BCP2: 0000000000000000

BCP3: FFFFF88001F46180

BCP4: 0000000000000004

OS Version: 6_1_7600

Service Pack: 0_0

Product: 274_3

Files that help describe the problem:

C:\Windows\Minidump\021110-36363-01.dmp

C:\Users\administrator.PANDALOG\AppData\Local\Temp\2\WER-1299472-0.sysdata.xml


I have no choice but get the stop code error from customer, and start my research from Microsoft Knowledge Base(KB), as well as using WinDebugger to analyze the Dump file.

Finally, I found one KB from Microsoft that explain the same STOP error, but it pointed to Intel Nehalem Processor's limitation. It simply explained this is due to serious interrupts generated from Intel code-named Nehalem Processors. For more information, can refers to below Intel document:

Microsoft KB:

"Don't judge a person by his appearance."

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