at least 30 times "Thank you" per day

When my mind get stuck during office hour, I always look at the date/time from my laptop or the IP Phone right in front of me. Maybe, unconsciously I just want the time to move faster, so that I can stay out of the mess...

Time flies, I just can't believe I've been described as 'Technical Support Specialist' for three years plus. I always ask myself :

"..are you tired to serve customer through the phone? and just let customer scold you just they because want to? "

Time after time, I'm getting tired to budge myself suite the routine job, or 'motivate' myself look towards the $$ but not the job. What to do? I really no idea what to do, but seek for entertainment from the job.

Entertainment? Yes, this is exactly what I mean.

Today, a Singapore customer ask me:

"..I am not using your Server Rack, but I want to buy a rack's keyboard from your site. However, I have limited space, and the desire size is not more than 360mm x135mm..."

I'm just speechless for around 3 seconds, and inform customer that our rack's keyboard isn't design for other brands, and I advice him not to buy from us to avoid incompatible issue. The customer just replied me as such:

"..Yup, I know it might not compatible, but I just satisfy with the design, and I would like to try my luck to get the desire one from your end...."

I have no choice but need to get the required info for him.

*15mins later*

I can't get any info from any online resources, even our own documentation are just ruthless to give me nothing. In this helpless period, something just come out from my mind like the Kit-Kat Chocolate advertisement. *tink*

Solution:

I run to the testing lab to measure the keyboard with the plastic ruler, then copy down the measurement on a piece of paper. *sweat*

This portraits was taken with my Nikon D60 two years ago...ain't that bad huh. ^_^